Refund policy
Return & Refund Policy
At Donna’s Book Corner, I want you to feel confident shopping our virtual shelves. If you change your mind or a book doesn’t arrive as described, here’s how we can help.
90-Day Returns
You may request a return within 90 days of your book’s delivery. All books, including discounted books, are eligible for return.
Books must be returned in the same condition in which you received them. Please provide your order number or other proof of purchase.
Our books are pre-owned, so normal wear consistent with the advertised condition is expected. If your book’s condition does not match its description, please let us know.
How to Request a Return
To start a return through your customer account:
-
Sign in using the email address associated with your order.
-
Open the order containing the book you would like to return.
-
Select the return request option and follow the prompts.
You can also email donnasbookcorner@gmail.com with your order number, the books you would like to return, and the reason for your request.
If a book arrived damaged, incorrect, or in a condition different from its description, please include photos if possible.
Submitting a request does not automatically approve a return or issue a refund. We will review your request and send you the next steps. Please wait for approval and mailing instructions before shipping anything back.
If you cannot access your account or do not see a return option, contact us by email for help.
Return Shipping
For change-of-mind returns, you are responsible for purchasing return postage. Please use a shipping service with tracking and keep your receipt until your return is resolved.
If your book arrives damaged, is incorrect, or does not match its advertised condition, Donna’s Book Corner will cover return shipping and provide a prepaid return label after reviewing your request.
No Restocking Fee
We do not charge a restocking fee.
Original Shipping Charges
For change-of-mind returns, original shipping charges are non-refundable.
If your book arrives damaged, is incorrect, or does not match its advertised condition, we will refund the original shipping charge attributable to the affected book. If the entire order is returned for these reasons, we will refund the full original shipping charge.
If your order shipped free, there is no original shipping charge to refund, and we will not deduct an outbound shipping charge from your refund.
Refunds
Once we receive and inspect your returned books, we will email you with the refund decision. If a refund is declined, we will explain why.
Approved refunds include the purchase price and applicable tax for the returned books, plus any refundable original shipping charges described above.
Refunds are issued to your original payment method within 10 business days of approval. Your bank or payment provider may require additional time to post the funds.
If your refund has not appeared within 15 business days of approval, please contact us.
Final Inspection Before Shipping
Every book receives a final condition check before packing. If we discover damage or wear that does not match the listing, we will hold the affected book and email you at the address provided at checkout.
We will explain the issue, include photos when helpful, and ask whether you would like to accept the book in its actual condition. When appropriate, we may offer a partial refund if you choose to accept it.
You will have three business days to respond, with the exact deadline included in our email. This hold may extend our normal processing time. We will not ship the affected book without your approval.
If you accept the book in its disclosed condition, we will ship it within 1–2 business days of receiving your approval. Any agreed partial refund will be issued to your original payment method within 10 business days of your acceptance.
If you decline or do not respond by the deadline, we will cancel the affected item and refund its purchase price, applicable tax, and any original shipping charge attributable to it. If it is the only item in your order, we will refund the entire order.
Refunds for these cancellations will be issued to your original payment method within 10 business days of cancellation.
Exchanges
Because our used-book inventory is limited, a replacement copy may not be available. If you would prefer a different book, please request a return and place a separate order for your chosen title.
Contact Us
For return requests or questions:
Email: donnasbookcorner@gmail.com
Phone: 573-200-4027